General Support

General questions or comments about OrderedBytes can be sent to the support e-mail address.

ControllerMate Support

Support for ControllerMate can be found in a few areas:

• The ControllerMate Help Pages contain information on a wide variety of topics
• The OrderedBytes Forum is a growing repository if additional information
• Support questions can be submitted directly to the support e-mail address

ControllerMate Keys / Purchases

After a purchase transaction is completed with PayPal, an automatic e-mail containing the ControllerMate key information is sent to the address provided by PayPal. Generally, the key information should arrive moments after the PayPal purchase is completed. If the e-mail address is old, the key information may not arrive at the expected address in a timely fashion.

If you suspect this has happened to you, please send a note to support e-mail address containing some details about the purchase (Date, Time, Receipt ID, etc.) and we will forward the key information to the proper address.